Privacy Policy
Discovery Travel Walking & Cycling Holidays Limited's Privacy Policy sets out what information we collect, how we collect it, and what we do with it.
Your information refers to information such as your name, contact details, travel preferences and special needs/disabilities/dietary requirements that you supply us or is supplied to us, including any information about other persons on your booking relating to the same ('your information').
Your information is collected when you request information from us, contact us (and vice versa) or make a booking with us.
You are responsible for ensuring that other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us.
We will update your information whenever we get the opportunity in order to keep it current, accurate and complete. For the purpose of providing you with our services, we may disclose your information to our service providers (who could be located outside the UK/EEA).
Please note that in order for you to travel overseas, it may be mandatory (as requested by government authorities at the point(s) of departure and/or destination) to disclose your information for immigration, security and anti-terrorism purposes, or any other purposes which they determine appropriate.
Even if not mandatory, we may exercise our discretion to assist where appropriate.
We may also disclose your information to companies who act as 'data processors' on our behalf, or to our service providers operating systems or business functions on our behalf, some of whom are outside the UK/EEA.
These purposes include administration, providing services (and contacting you where necessary), customer care, improving our service, business management and operation, risk assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, measuring and assessing customer purchasing preferences and trends, and dispute resolution.
Some of your information (such as health or religion) may be considered 'sensitive personal data' under the Data Protection Act 1998.
We do not normally collect this information, but if we do it is to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data from you on the condition that we have your positive consent.
By booking with us you also agree for your insurers, their agents and medical staff to disclose relevant information (which may contain sensitive personal data) to us in circumstances where we need to act in your interests.
If you do not agree to our use of your information as above, we cannot accept your booking.
We may from time to time contact you with information on offers of goods and services, brochures, new products, forthcoming events or competitions. We assume that you to agree to e-communications when you make a booking.
You will be given the opportunity on every e-communication we send you to indicate that you no longer wish to receive our direct marketing material.
You have the right to ask in writing for a copy of the information we hold about you (for which we may charge a fee) and to correct any inaccuracies in your information.
You have the right to ask in writing not to receive direct marketing material about our products and services.
Outside the European Economic Area (EEA) : please note that controls on data protection in such countries may not be as strong as the legal requirements in this country.
We have taken all reasonable steps to have in place appropriate security measures to protect your information.
Any changes to this Policy will be either posted on our website and/or made available on request.
Any likeness or image of you secured or taken on any of our holidays may be used by the company without charge in all media (whether now existing or in the future invented) for bona fide promotional or marketing purposes, including without limitation promotional materials of any kind, such as brochures, slides, video shows and the internet.
Our address is : Discovery Travel Holidays Ltd., York Hub, Pope’s Head Court Offices, Peter Lane, York YO1 8SU.